News

We are excited to announce that the Patients Knows Best (PKB) platform is now available across the North London Mental Health Partnership for all service users 14 years and above, making access to health and care information quick and easy. Our Child and Adolescent Mental Health Service (CAMHS) was the first of its kind across the NHS to provide children and young adults with a personal held record portal in October 2023 via PKB.

Patients Know Best (PKB) is a digital platform that gives the service user secure access to their health record via an online portal. It can be used to store their medical and care information securely in one place.

Once service users have registered for PKB, they will initially be able to see their appointment information. In the future, as we enable more functionality and tools, they will be able to see more information including crisis plans and respond to assessment questionnaires. The service user will also have the ability, if they wish, to share their PKB portal with family, carers and other professionals.

Sarah Wilkins, Chief Digital and Information Officer, said:

“We’re excited to pioneer the use of Patient Knows Best across our CAMHS services and now Adult services across the North London Mental Health Partnership. Together we are committed to delivering our patients and service users direct access to their clinical records and transform the delivery of services for our population.”

The use of Patient Knows Best in both child and adult services will also support the Partnership  in effectively monitoring patients remotely and will enable to quickly identify when their mental health has deteriorated, where inpatient crisis support may have otherwise been required.

Emily Burch, Chief Nursing Information Officer, said:

“For service users today, technology and its use has been redefined, we have seen the technology revolution and with this the want and need for secure, personalised access to healthcare data empowering individuals to interact and share their information as they want and need. 

We are excited to be working alongside our children, young adults and adult service users with PKB to design a patient held record that delivers direct access to records for our Partnership's population and transform the delivery of care, driven and co-designed by our service users.”

Sally Rennison, Chief Commercial Officer for Patients Know Best, said: “It is great to see both an expansion in our work supporting Mental Health Services, but also within North Central London. After increased usage over the last five years in North West London, and over the last two years in North East London, it will be a real step forward for Partnership patients who span mental health and physical health services across the North London region, to now be able to access and contribute to a joined up record across these localities. So many services will benefit from the blueprint the Partnership is looking to produce, and we are so pleased to be able to support them with the delivery of this.”

More information about Patients Know Best including some Frequently Asked Questions is available here.