Patients Know Best

Patients Know Best (PKB) is a digital platform that gives you secure access to your health record via an online portal. This platform is used to store their medical and care information all in one place. 

The platform meets high security standards and allows you to access your mental and physical health records at any time. The platform is available to service users aged 14 years old and above.

PKB won’t substitute the appointment letters that we sent out to service users, as this is only an added way to access appointment information. In the future, once we make available more functionality, service users will be able to access care plans, and many more features. 

Once all the functionality of the platform is available, you will be able to:

• Have better choice and control of your healthcare.
• Share your record:  with your GP, other NHS Trusts, care workers or your friend and family carers. You can also control what they see with privacy and consent settings.
• See your record anytime: See all your appointments together in one place and access it wherever you go, at home or abroad.
• Add your data: Add important information about your past medical history or any old clinical documentation so it’s there in one place, when you need it
• Track your health: Keep a journal, monitor your symptoms, and add measurements. Then if something isn’t quite right, you know when to contact your healthcare team.

The platform is free and easy to use.

If you already have a PKB account, you will be sent an email notifying you that you can now access your records from the North London NHS Foundation Trust (Barnet, Enfield and Haringey or Camden and Islington) via a link which will take you straight to the PKB page. You can use this link to access the registration page from any digital device that you can access the internet from - a PC, laptop, tablet, or smartphone.

If you are signing up to PKB for the first time, follow these steps:

• Simply log in to the NHS website  from your smartphone, tablet, or computer.
• If you don't have an NHS login, you will be prompted to create one via the NHS website.
• Once you are logged in, the Patients Know Best registration page will appear, and you will be promoted to create a password.
• After you have completed the form and registered, you can access the portal using the same Patients Know Best web link or  through the NHS App

Once you are signed up, you will be able to see your hospital appointment information. In the future, once we have more features available, you will be able to see more information including care plans and assessment questionnaires.

Please note that you won’t be able to amend or cancel appointments through the Patients Know Best portal. If you need to make any changes to your appointment, please call our switchboard:

For Barnet, Enfield and Haringey call 020 8702 3000.

For Camden and Islington call 020 3317 7500

For children and young adults that access our services, anyone under the age of 16 will need to register for an account with the support of your clinical team. More information is available here.

You can also choose to opt-out at any time and contact us if you have any questions about using the service.