News

You may be aware of a global IT issue that is currently affecting services such as shops, transport and banks all over the world.

Some parts of the health service are also affected, with no access to the NHS app and some GP practices appointment and record systems. 

Our services are contining to run as normal. Patients should attend appointments unless told otherwise. 

Please be aware if you use the Patients Know Best app, you will not be able to access this through the NHS App, but can access it through their website.  

An NHS spokesperson  said:

“The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices. 

“The NHS has long standing measures in place to manage the disruption, including using paper patient records and handwritten prescriptions, and the usual phone systems to contact your GP.

“There is currently no known impact on 999 or emergency services, so people should use these services as they usually would.

“Patients should attend appointments unless told otherwise. Only contact your GP if it’s urgent, and otherwise please use 111 online or call 111."

The statement can be found here: NHS England » Response to global IT outage