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A few weeks ago, on 10 July, Chair, Lena Samuels and CEO, Jinjer Kandola MBE, hosted a visit for Sir Ron Kerr and Sir Julian Hartley, Chair and Chief Executive of NHS Providers. They visited Blossom Court and the Crisis Hub at St Ann’s Hospital and were really impressed by what they saw.  Sir Julian, pictured third from right, has since written about his visit in the NHS Providers ‘Start the week’ newsletter. He says: 

The recent redevelopment of St Ann’s Hospital in Haringey gives a perfect illustration of why capital investment is needed in the NHS and the transformational impact it can have on quality of care and staff engagement. 

The hospital is run by Barnet, Enfield and Haringey Mental Health NHS Trust, part of the North London Mental Health Partnership, which is soon due to merge formally with Camden and Islington NHS Foundation Trust, to become the new North London NHS Foundation Trust on 1 October 2024, subject to Secretary of State approval.

I had the pleasure of visiting Blossom Court building, which was constructed in 2020 to provide acute adult inpatient care and inpatient eating disorder services, and speaking to Jinjer Kandola, Chief Executive, and Lena Samuels, Chair, about the difference it has made to the Trust. 

The development was funded by the sale of surplus land on the site to the Greater London Authority for housing. Blossom Court’s four wards replaced provision which had been described by the CQC as amongst the worst in the country. The old building included dormitory wards which were not appropriate for the care being given: the environment they created made it harder for the trust to treat patients effectively, and created problems in staff recruitment, retention, and morale.  

By contrast, as I was shown around Blossom Court by Faisa Omar, ward manager, and Lazarus Ndhovu, associate director of nursing for Haringey, I could see everywhere how patients were now better cared for: individual rooms for all patients; alarmed doors to reduce the risk of ligature; a seclusion room that helps avoid the over-use of medication and restraint; a calming de-escalation space; visible greenery outside; outdoor gym equipment and gardens; dedicated rooms for clinical treatment, with staff being trained in phlebotomy, to help build a more multi-disciplinary care model. 

All this has helped create such pride among staff: the first thing I was shown when I went in was the full set of Royal College of Psychiatry accreditation certificates, covering all four wards in Blossom Court. Vacancy rates have fallen, and with them reliance on bank and agency staff. Faisa and Lazarus told me how team members were staying, progressing through the ranks and taking leadership roles. I met several who had done just that – and their passion for the services they ran and the teams they work with shone through. 

However, challenges remain. While the Trust has enough beds to meet demand, the facility is routinely at 100 per cent capacity, (85% is the goal, to enable rapid admissions when needed). The main issue is discharge: when I visited, the trust had 68 people ready to leave – four fifths of them were waiting for suitable housing from their local authority. The Trust has cut out of area placements, but these do still happen and will continue to until occupancy rates come down. 

Blossom Court was not the only inspiring new facility I saw: I also had the privilege of visiting a recently refurbished mental health crisis phone service, bringing together 111 mental health calls, child and adolescent services, and calls from the police under the Right Care, Right Person scheme. Despite the urgency of the calls staff were handling, the place felt calm and in control thanks to the professionalism of staff and the thoughtful design and use of soundproofing. 

I saw a provider that is close to its community, successfully nurturing talent, and serious about improvement. It demonstrates the many benefits that can flow when the NHS is able to invest in facilities – and its people.