Other forms of help

For general health enquiries dial 111. Residents can, if they wish, still contact their GP or local pharmacist for care advice. The NHS 111 service does not replace the emergency 999 service.

Useful helplines 

If you are looking for support or advice or have an emotional issue you’d like to talk through, you may also find one of these helpline numbers useful. 

Samaritans  

Call: 116 123 
Available: 24 hours a day 
Confidential and non-judgemental emotional support whenever you need someone to talk to. 

Saneline 

Call: 030 0304 7000 
Available: Daily 4.30pm – 10.30pm 
Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. 

Rethink 

Call: 084 5456 0455 
Available: Monday to Friday 10am – 2pm  
Rethink is the largest severe mental illness charity in the UK. The advice team are available to provide specialist advice on a wide range of mental health issues. 

FRANK helpline 

Call: 0800 77 6600 
Available: 24 hours a day 
The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three way call with a translator. 

Childline 

Call: 0800 1111 
Contact Childline anytime. 
Calls are free and confidential. Calls are not recorded and your number won't show up on any phone bills. 

Shout 

Text "SHOUT" to 85258 or visit Shout Crisis Text Line 
Available: 24 hours a day  
Shout offers confidential 24/7 crisis text support for times when immediate assistance is required 

Papyrus 

Call: 0800 068 41 41 or Text: 07860 039967 
Available: 9.00 - midnight, 365 days a year 
Papyrus provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person 

The Mix  

Call: 080 8808 4994 or Email 
Available: 11.00 - 23.00 every day 
The Mix provides provides free, confidential support for young people under 25 

Beat  

Call the Youthline (under 18’s) 080 8801 0711 or Studentline 080 8801 0811 
Available: Monday to Friday 9.00 - 20.00, Weekends and Bank Holidays 16.00 - 20.00 
Beat provide support to help young people who may be struggling with an eating problem or an eating disorder 

Kooth 

Kooth is a free, safe and anonymous online mental wellbeing community including live chat with the team, discussion boards, magazine with helpful articles and a daily journal a magazine 

Good Thinking 

Good Thinking is London’s digital wellbeing service and provides a range of resources for young people to help improve mental wellbeing including free NHS-approved apps